Shipping & Refund Policy

Effective Date: Februrary 17, 2025

Shipping Policy

At TalkToMyHealth.com, we strive to provide a seamless shopping experience, including efficient and reliable shipping. Please read our shipping policy carefully to understand how your order will be processed and delivered.

  1. Shipping Locations

We currently ship within the United States only. At this time, we do not offer international shipping. We apologize for any inconvenience this may cause and hope to expand our shipping options in the future.

  1. Processing Times
  • Order Processing: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed.
  • Shipping Notifications: Once your order is processed, you will receive a confirmation email with tracking details.
  1. Shipping Methods and Delivery Times

We partner with trusted carriers to ensure your order is delivered promptly. Delivery times depend on your location and the shipping method selected at checkout:

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 2-3 business days

Please note that delivery times are estimates and may vary due to unforeseen circumstances, such as weather or carrier delays.

  1. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order, the shipping method selected, and the destination address.

  1. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment on the carrier’s website.

  1. Delivery Issues

If you experience any issues with your delivery, please contact us at [email protected] within 7 days of the expected delivery date. We will work with you and the carrier to resolve the issue as quickly as possible.

  1. Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment. Additional shipping fees may apply.

  1. Damaged or Missing Items

In the unlikely event that your order arrives damaged or with missing items:

  • Contact us within 7 days of delivery at [email protected].
  • Provide photos of the damaged package and items, if applicable.
  • We will work with you to provide a resolution, which may include replacement or refund.
  1. Changes to the Shipping Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with the updated effective date. Please review this policy periodically for updates.

 

Return and Refund Policy

At TalkToMyHealth.com, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below for details on how to initiate a return or request a refund.

  1. Eligibility for Returns

We accept returns for products that meet the following conditions:

  • The product is unopened, unused, and in its original packaging.
  • The return request is made within 30 days of the delivery date.
  • The product was purchased directly from TalkToMyHealth.com.

Note: Products purchased through third-party retailers must be returned to the original place of purchase and are subject to the retailer’s policies.

  1. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products
  • Products purchased more than 30 days ago
  • Digital or downloadable products
  • Items marked as “final sale”
  1. Return Process

To initiate a return:

  1. Contact us at [email protected] with your order number and the reason for the return.
  2. Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship the product back to us using a trackable shipping method. Customers are responsible for return shipping costs.

Important: Returns without an RMA number will not be accepted.

  1. Refunds

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. Refunds will be processed as follows:

  • Approved returns will be refunded to the original payment method within 7-10 business days.
  • Shipping fees are non-refundable.
  • If the returned product does not meet the eligibility criteria, we will notify you, and no refund will be issued.
  1. Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact us within 7 days of delivery at [email protected].
  • Provide photos of the damaged or defective item and its packaging.
  • We will work with you to provide a resolution, which may include a replacement, refund, or store credit.
  1. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return for the original item and place a new order for the desired product.

  1. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check with your bank or credit card company as processing times may vary.
  2. Contact us at [email protected] if you still have not received your refund after 10 business days.
  1. Changes to the Policy

We reserve the right to update this Return and Refund Policy at any time. Changes will be posted on this page with the updated effective date. Please review this policy periodically for updates.

  1. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us:

  • Email: [email protected]
  • Phone: +16199843828
  • Address: 1119 north main street #10, Pocatello, ID 83204

Thank you for choosing TalkToMyHealth.com. We value your trust and are committed to providing a positive shopping experience.